Terms of service

Gentle Guidelines for a Cozy Experience

Welcome to PuffPetals.store. By accessing or purchasing from our website, you agree to the following terms.

Please read them carefully — they are here to protect both you and us.

🌿 General Conditions

By using our site, you confirm that:

  • You are at least the age of majority in your jurisdiction
  • You will not use our products for unlawful purposes
  • You will not violate any applicable laws

We reserve the right to refuse service to anyone for any reason at any time.

🌷 Product Information

We do our best to display:

  1. Accurate descriptions
  2. Correct sizes
  3. Realistic product photography

However:

  1. Slight color differences may occur due to lighting or screen settings
  2. Manual measurements may vary by 1–3 cm

All product details are provided in good faith.

🌼 Pricing & Modifications

Prices may change without notice.

We reserve the right to:

  • Modify or discontinue products
  • Limit quantities
  • Update product details

We are not liable for pricing errors caused by technical issues.

🌸 Intellectual Property

All content on PuffPetals.store — including text, logos, branding, images, and design — is the property of PuffPetals and may not be copied or reused without permission.

🌿 Limitation of Liability

PuffPetals shall not be liable for:

  • Indirect or incidental damages
  • Delays due to shipping carriers
  • Minor variations in color or measurement

Our products are decorative plush items and are not intended as safety devices.

🌷 Governing Law

These Terms are governed by the laws of Ontario, Canada.

By continuing to use our website, you agree to these terms and conditions.

We aim to keep everything simple, fair, and transparent.

🌸 SHIPPING POLICY

Delivering Softness to Your Door

At PuffPetals, every order is carefully prepared to ensure it arrives safely and beautifully.

🌿 Processing Time

Orders are processed within:

1–3 business days

During peak seasons (holidays, sales), processing may take slightly longer.

You will receive a confirmation email once your order has shipped.

🌷 Shipping Time Estimates

Estimated delivery times:

  • Canada: 7–14 business days
  • United States: 7–15 business days
  • International: 10–20 business days

Delivery times may vary due to:

  • Customs clearance
  • Weather conditions
  • Carrier delays

We appreciate your patience as your soft bloom makes its journey.

🌼 Shipping Fees

Shipping costs are calculated at checkout.

Occasionally, we may offer free shipping promotions.

🌸 Tracking

Tracking information will be sent via email once available.

Please allow 2–5 days for tracking updates to appear in the system.

🌿 Customs & Duties

International customers are responsible for:

  • Customs fees
  • Import taxes
  • Local duties

PuffPetals is not responsible for customs delays.

🌷 Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for:

  • Lost packages due to incorrect addresses
  • Packages returned to sender

If a package is returned, re-shipping fees may apply.

Our goal is simple:
Safe delivery. Soft arrival. No stress.