Shipping policy
Delivering Softness to Your Door
At PuffPetals, every order is carefully prepared to ensure it arrives safely and beautifully.
🌿 Processing Time
Orders are processed within:
1–3 business days
During peak seasons (holidays, sales), processing may take slightly longer.
You will receive a confirmation email once your order has shipped.
🌷 Shipping Time Estimates
Estimated delivery times:
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Canada: 7–14 business days
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United States: 7–15 business days
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International: 10–20 business days
Delivery times may vary due to:
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Customs clearance
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Weather conditions
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Carrier delays
We appreciate your patience as your soft bloom makes its journey.
🌼 Shipping Fees
Shipping costs are calculated at checkout.
Occasionally, we may offer free shipping promotions.
🌸 Tracking
Tracking information will be sent via email once available.
Please allow 2–5 days for tracking updates to appear in the system.
🌿 Customs & Duties
International customers are responsible for:
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Customs fees
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Import taxes
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Local duties
PuffPetals is not responsible for customs delays.
🌷 Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for:
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Lost packages due to incorrect addresses
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Packages returned to sender
If a package is returned, re-shipping fees may apply.
Our goal is simple:
Safe delivery. Soft arrival. No stress.